Drivin' Route 66 MPC Creative Multimedia Thank you for purchasing Drivin' Route 66. Listed below are some performance and trouble-shooting tips. Settings ======== Please disable any screen savers before playing Drivin' Route 66. Screen savers may interfere with the display of graphics and cursors. Equipment ========= Make sure that you are using the most current versions of the graphics and sound drivers for Windows. This will ensure that conflicts do not arise. Check that your Windows system is set up with a permanent swap file of the size recommended by the Windows Setup procedure. Also check that 32-bit Disk Access is turned on. Set your video driver to 640x480x256 colors for best performance. Drivin' Route 66 may not run on monitors set to thousands or millions of colors. If the program detects a monitor depth higher than 256 colors a dialog will appear warning you. You then have the option of quitting the program and resetting your monitor, or continuing. If you continue you may experience a General Protection Fault in module GDI.EXE. WinSpeed display drivers may cause a General Protection fault in the display driver. These drivers were marketed by Panacea, Inc. and were developed by Binar Graphics. WinSpeed drivers are no longer marketed. Panacea recommends that users of WinSpeed drivers obtain the most recent software drivers from the video board manufacturer and use those drivers instead of the WinSpeed drivers. If you are using the ATI Graphics Pro, set Device Bitmaps to off. If you are receiving a general protection fault, or if the program returns to Windows Program Manager for no reason, there is probably a conflict between Drivin' Route 66 and some other program loaded into memory. Edit the SYSTEM.INI file in the Windows directory, under the heading [386Enh], to include the following line: EMMExclude=A000-EFFF Sound Problems ============== If you are experiencing audio problems, be sure you are not running other applications that use sound. Some systems are unable to play two sounds simultaneously, and a temporary loss of sound will occur if two applications try to play sound at the same time. Screen savers, talking clocks, or any other applications that use sound should be closed before using Drivin' Route 66 program. You can check to see if your computer is playing sound properly. To do this, first double click the Main icon. Double click Control Panels, then double click Sound. Highlight a sound file and click on Test. if you do not hear a sound, please refer to your sound card manual for correct sound card setup, or contact the manufacturer of your sound card. If sound plays too loudly, or is distorted, you may need to turn your speaker volume down, change the volume on your sound card, or change the software settings for your sound card. Check your sound card documentation to find out how to change the sound card's settings. We also recommend that you occasionally contact the manufacturer of your sound card and request the latest drivers. Note: Drivin' Route 66 requires that you have a sound card installed. Performance =========== Drivin' Route 66 uses QuickTime for Windows. To increase performance you might try modifying the QTW.INI file in your Windows directory. Make the modifications suggested in QTW.INI. If Drivin' Route 66 locks up due to the changes, please revert to the old setting. Some video cards may not work with the "Optimize=hardware" setting. If possible, close all other open Windows applications. This will help avoid memory and system allocation conflicts. Technical Support ================= Satisfaction Guaranteed is Creative Multimedia's commitment to quality and customer satisfaction. If you are having trouble understanding how to use this product, or cannot get it to run properly, we recommend the following steps: (1) Follow the installation instructions on the product package. During installation, carefully read and follow all on-screen instructions. (2) Use this Readme Help file as a reference for troubleshooting and solving any performance problems which you experience. Also be sure to consult your computer system's hardware and software manuals for hints which may help solve the problems you are having. (3) If you continue to have problems, call Creative Multimedia's Technical Support department. Be sure to explain the problem completely and follow all the recommendations the support technician has to offer. (5) If your problem still is not solved, or you are not satisfied with the product or our service, ask for a support escalation. If the escalation specialist is not able to provide a solution to your problem, you will be provided with instructions for exchanging the product or obtaining a full refund. Creative Multimedia Technical Support is open Monday through Friday, 8 AM to 5 PM Pacific Time. Phone: (503) 241-1530 Fax: (503) 241-4370 24 Hour BBS: (503) 241-1573 Settings are N/8/1, no parity, up to 14,400 Baud. Internet Address: 71333.3143@COMPUSERVE.COM CompuServe Account: 71333.3143 or type CREATIVE using the GO command. Creative Multimedia 225 SW Broadway Suite #600 Portland, OR 97205